I’ll help a bit, but YOU have to know all of this
References :

a.A performance appraisal of an employee after his first six months on the job
b.A corporation’s annual report released at the end of the year
c.A claims adjustment letter that grants a refund to a customer for a faulty product
d.A price quote for the purchase of new computers

2.External audiences include all of the following except

a.stockholders.
b.customers.
c.peers.
d.government agencies.

3.Which of the following documents not only provides information but persuades employees to improve?

a.Transmittal
b.Memo of congratulations
c.Monthly or quarterly report
d.Performance appraisal

4.The primary audience for a business message is made up of

d.people who represent the opinions of the majority.
e.everyone who receives it.
f.decision makers in an organization.
g.individuals with the highest status in an organization.

5._____ may encounter your message but will not have to interact with it.

a.Auxillary audience
b.Secondary audience
c.Watchdog audience
d.Primary audience

6.Which of the following is not true of gatekeepers?

a.They have the power to stop your message.
b.They control whether your message gets to the primary audience.
c. They must be reached to fulfill the purpose of your message.
d. They can sometimes include the supervisor who assigns the message.

7.The you-attitude is a style of communication that

a.disregards the audience’s ego.
b.looks at things from the audience’s point of view.
c.emphasizes what the writer wants the audience to know.
d.at times questions the audience’s intelligence.

8."You’ll be happy to hear that your scholarship has been extended." Which technique to apply "you attitude" is reflected in this statement?

a.Referring to the customer’s request or order specifically.
b.Talking about feelings.
c.Using "I" more often than "you" in positive situations.
d.Protecting your audience’s ego.

9."As a Coptech employee, you can now get a 15% discount when you rent a car from Topex." This sentence reflects which technique to apply you-attitude?

a.referring to the audience’s request or order specifically.
b.talking about the audience, not about yourself.
c.not talking about feelings, except to congratulate or offer sympathy
d.using "you" more often than "I"

10.A sentence that sounds like an afterthought might begin with which of the following?
a.And we have a new training program…
b.Furthermore, the tax laws are in our favor…
c.Moreover, it is getting increasing difficult…
d.But in the future we will try to…

11. Which of the following is a not a half-truth generalization about style?

a.Never write as you talk.
b.Never use "I".
c.Never begin a sentence with "and" or "but".
d. Never end a sentence with a preposition.

12. Which of the following statements concerning half-truths about style is incorrect?

a.It is okay to write as you talk to produce your first draft, but edit to create a good written style.
b.Using "I" is not appropriate even when you write about things you have done or said or seen.
c.Beginning a sentence with "but" is fine if doing so makes your paragraph read smoothly.
d.In job application letters, reports, and important presentations, avoid ending sentences with prepositions.

13. Good writers are likely to

a.use one writing strategy for all situations.
b.adhere strictly to a set of established rules for writing.
c.carefully analyze the initial problem before beginning a draft.
d.edit documents during the process of writing the first draft.

14. Brainstorming information, benefits, and objections to include in the document pertains to

a. revising.
b. writing.
c.planning.
d.editing.

15. All of the following pointers should be kept in mind as you "plan" a message except

a.being sure you have identified the real audience.
b.identifying the purposes of the message.
c.seeking allies in your organization.
d.using feedback to revise text and visuals.

16. Which of the following is NOT a desired outcome of an informative or positive message?

a.The reader accepts the message and does not respond
b.The reader fully understands the message
c.The reader responds in writing with a few questions
d.The reader is left with a good impression of the writer and his or her organization

17. Which of the following messages do not constitute an informative or a positive message?

a.Information about procedures
b.Changes that are to the receiver’s advantage.
c.Positive answers to requests
d.Messages that ask the reader to act.

18. Which of the following observations concerning informative messages is true?

a.It emphasizes negative elements.
b.It asks the receiver to take some action immediately.
c.It has a persuasive element.
d.The receiver’s basic reaction could be neutral or